Case study · Saudi Arabia
Hayat National Hospital
A full digital front door covering telehealth, a patient portal and a branded mobile app, deployed for one of KSA's established hospital groups.
- virtual consults / month
- 800+
- app downloads
- 10k+
AI-Powered Telehealth · White-label virtual care
Your branded virtual hospital,AI built in.
Video consultations, patient portal, mobile apps, e-prescriptions, payments, remote monitoring and InstaKlinic telehealth pods. It's one DHA-compliant platform under your brand, with InstaPract AI agents built into every step.
- Launch virtual care under your own brand
- Integrated with your EMR and Malaffi, Nabidh and Riayati
- Trusted by leading hospitals in the UAE and KSA
- DHA compliant
- HIPAA
- SOC 2 Type II
- ISO 27001:2022
- GDPR
- HL7 FHIR
Powering virtual care for
How it works
One connected journey, with AI at every step.
Patients see your brand from booking to follow-up. Behind the scenes, InstaPract agents handle the admin, the documentation and the coding.
See the journey →Book
Patients book on your portal or app, or through the AI Receptionist by phone or WhatsApp. Insurance is checked at booking.
Check in and triage
Patients complete digital intake and consent. Vitals come from home RPM devices or an InstaKlinic pod, and the doctor receives an AI pre-visit summary.
Consult
The consultation runs over secure HD video on Azure Communication Services. AI Scribe drafts the note while the doctor focuses on the patient.
Prescribe, code and pay
The doctor issues an e-prescription to the e-pharmacy for home delivery. AI Medical Coder prepares the claim, and the patient pays online or by insurance.
Follow up
Remote monitoring, secure messaging and refill reminders are handled by Engagement Agents. Records sync back to your EMR and the HIE.
Platform modules
Everything a digital front door needs.
Video consultation
HD video, waiting rooms, multi-party calls and interpreter support.
Patient portal and apps
Records, booking, messaging and billing on web, iOS and Android, in Arabic and English.
E-prescription and e-pharmacy
Digital prescriptions with pharmacy and delivery workflows.
Payments and insurance
Online payments, insurance capture and billing integration.
Remote patient monitoring
Three kit models covering home chronic care, community outreach and geriatric monitoring with AI early warnings.
InstaKlinic telehealth pod
Self check-in, vitals collection and live consultation kiosks for malls, offices and remote sites.
Virtual rounding
Specialist bedside rounds and family updates for inpatients.
Analytics
Utilisation, wait times, revenue and patient satisfaction dashboards.
Deployment options
Your brand, your cloud, your rules.
- Managed SaaSHosted in-region on Azure, with Kubernetes-based microservices, a WAF and 24/7 monitoring.
- Self-hostedDeployed in your own Azure tenancy for full data control.
- White-label and customYour domain, brand and app-store listings, plus custom workflows built by our engineering team.
Integrations
Connected to your systems and the region's HIEs.
- Epic
- Oracle Health (Cerner)
- Allscripts
- Oasis
- Stella (Equinox)
- Unite Care
- Malaffi
- Nabidh
- Riayati
- Etisalat
Security
Certified and built for regulated care.
SOC 2 Type II and ISO 27001:2022 certified, and HIPAA, GDPR and DHA compliant. Admins sign in with MFA and patients verify by OTP. The platform is protected by SIEM monitoring and DevSecOps code scanning in every release.
Frequently asked questions
Is the platform DHA compliant?
Yes. InstaPract is a DHA-compliant telehealth platform provider and also meets HIPAA, GDPR, SOC 2 Type II and ISO 27001:2022 requirements.
Can it carry our brand?
Fully. You get your domain, colours, mobile apps under your developer account, and your own patient communications.
Do the AI agents cost extra?
Telehealth can be licensed on its own, and AI agents can be added at any time. Ask about our digital front door bundle for the best value.
How long does a launch take?
A branded launch typically takes 12 weeks, and EMR integration timelines depend on your systems.
Can we switch from our current telehealth vendor?
Yes. We migrate doctors, schedules and patient accounts with a planned cutover to minimise disruption.
Open your digital front door.
The bundle covers telehealth, patient portal, engagement and an AI appointment agent, all on one platform.