Missed calls
Lines are busy at 9 am and closed at 9 pm, which is exactly when patients try to book.
AI Receptionist · 24/7 voice and chat front desk
A front desk thatnever misses a call.
InstaPract AI Receptionist answers calls, WhatsApp and web chat in Arabic and English, day and night. It books, reschedules, checks insurance and sends reminders, all synced live with your scheduling system and EMR.
- Capture every booking, including after hours and at peak times
- Cut no-shows with smart reminders and instant rebooking
- Free your front-desk team for patients in the building
- DHA compliant
- HIPAA
- SOC 2 Type II
- ISO 27001:2022
- GDPR
The problem
Every unanswered call is a patient booking elsewhere.
Empty slots
No-shows and late cancellations leave doctors idle while waitlisted patients never hear back.
Overloaded front desk
Staff spend the day on repetitive questions about timings, prices, locations and insurance.
How AI Receptionist works
From first ring to confirmed appointment.
AI Receptionist follows your clinic's rules, including which doctor sees which cases, which insurers you accept and how long each visit type takes. It escalates anything outside those rules to your team.
Hear it live →Patient reaches out
By phone, WhatsApp, website chat or your patient app. The agent answers instantly in Arabic or English, with no hold queue.
Understands the request
Booking, rescheduling, cancellation, prices, directions, insurance or report status. It identifies returning patients from their phone number or file number.
Checks live availability and rules
It reads doctor schedules, visit types, insurance networks and preparation instructions directly from your scheduling system or EMR.
Books and follows through
It confirms the slot, sends a WhatsApp or SMS confirmation, collects pre-visit forms and schedules reminders. If a patient cancels, it fills the slot from the waitlist.
Hands off to a person when needed
Red-flag symptoms, complaints and complex requests go to your staff with a full summary. Emergencies are directed to emergency services immediately.
Inside the product
Natural conversations, real bookings.
Every call is transcribed and summarised, and the result is logged to your EMR or CRM. You can review any conversation and refine the agent's answers at any time.
Inbound call · 21:47Arabic → English
Patient: I need to see a dermatologist this week. Do you take [Insurer]?
AI Receptionist: Yes, [Insurer] is accepted. Dr. [Name] has Thursday at 4:30 pm or Saturday at 11:00 am. Which suits you?
Patient: Thursday, please.
AI Receptionist: Booked. I've sent the confirmation and a short intake form to your WhatsApp.
- Appointment created in EMR
- Eligibility checked
- Reminder scheduled
Illustrative example
Capabilities
One agent across every channel.
Inbound and outbound voice
Answers calls, and also places them for recalls, confirmations, follow-ups and campaign outreach.
WhatsApp, SMS and web chat
Meets patients on the channels they already use, with the same booking logic everywhere.
Insurance checks
Confirms network acceptance and captures policy details before the visit.
No-show recovery
Sends smart reminders, rebooks instantly and fills cancelled slots from the waitlist.
Pre-visit intake
Collects demographics, reason for visit and consent forms, which are ready in the EMR before arrival.
Analytics dashboard
Shows call volumes, booking conversion, peak hours and top patient questions at a glance.
Hospital call centres
Absorb peak volumes without adding headcount.
Multi-branch clinics
Route patients to the nearest branch with availability.
Dental and aesthetics
Convert enquiries and recall patients for routine visits.
Diagnostic centres
Handle preparation instructions and report-status calls.
- availability in Arabic and English
- 24/7
- fewer no-shows
- 30%
- of calls resolved without staff
- 70%
Integrations
Synced with your scheduling, EMR and phone system.
- Epic
- Oracle Health (Cerner)
- UAE EMRs
- InstaPract Patient Portal
- WhatsApp Business
- SIP / cloud telephony
- CRM
- HL7 FHIR
Safety and control
Your rules, your escalation paths.
AI Receptionist never gives medical advice. It follows your triage protocol, escalates red-flag symptoms and records every interaction. It is SOC 2 Type II and ISO 27001:2022 certified, and HIPAA, GDPR and DHA compliant.
Frequently asked questions
Will patients know they're speaking to AI?
Yes. The agent introduces itself as your clinic's virtual assistant, and patients can ask for a person at any time during working hours.
Can it use our existing phone number?
Yes. Calls can be forwarded at all times, only after hours, or only when your lines are busy.
What happens in an emergency?
The agent is trained to recognise urgent symptoms. It directs the caller to emergency services and alerts your team according to your protocol.
Which dialects does it understand?
Gulf and Modern Standard Arabic, as well as English. Additional languages can be added for your patient mix.
How long does setup take?
A pilot on one line or branch typically goes live in 12 weeks, including scheduling integration and script tuning.
Stop losing patients to voicemail.
Call a live demo line set up with your own clinic details.